Heat pumps are the most popular HVAC system in the Carolinas for good reason ā one piece of equipment handles both cooling and heating efficiently, and our climate is in the sweet spot where heat pumps shine. Total Plumbing Pros installs, repairs, and services heat pumps across Mooresville, Charlotte, Lake Norman, and surrounding NC and SC communities.
We install Carrier, Trane, Lennox, Goodman, Rheem, American Standard, and other major heat pump brands ā including hybrid (dual-fuel) systems that pair an electric heat pump with a gas furnace for the coldest nights. Whether you need a repair, a tune-up, or a full replacement, our licensed HVAC techs handle it.
Signs You Need Heat Pump Service & Installation
SYSTEM IS 10+ YEARS OLD
Heat pumps in our climate typically last 10ā15 years because they run year-round. Past 10 years, repair-vs-replace math shifts toward replacement.
POOR HEATING IN COLD SNAPS
If your heat pump struggles to keep the house warm below 35Ā°F, the refrigerant charge may be off or the unit may be undersized. Dual-fuel systems solve this elegantly.
RISING UTILITY BILLS
Falling efficiency shows up first in your monthly bill. A new high-SEER variable-speed heat pump can dramatically reduce summer cooling and winter heating costs.
FREQUENT REPAIRS OR R-22 REFRIGERANT
If your unit needs R-22 (Freon) refills, it's pre-2010 ā and R-22 is increasingly expensive and being phased out. Replacement with a modern R-410A or R-32 system pays back quickly.
What's Included
- For installation: free in-home assessment with Manual J sizing, removal of old equipment, full install of indoor/outdoor units, refrigerant lines, electrical, thermostat
- For repair: full diagnostic of refrigerant, electrical components, defrost cycle, reversing valve, blower, and thermostat
- Brand and efficiency-tier options (single-stage, two-stage, variable-speed inverter)
- Dual-fuel (hybrid) heat pump + gas furnace option for the coldest nights
- Manufacturer warranty plus our workmanship guarantee
- Full commissioning and walkthrough at completion
Typical Pricing
$6,000 ā $14,000
Most heat pump replacements in our area fall in this range, including the new outdoor unit, indoor coil/air handler, refrigerant work, and removal of the old equipment. High-SEER variable-speed and dual-fuel systems sit at the top. Repairs run $150ā$650 depending on the issue. Financing available on new installs.
Our Process
- 1
Free in-home assessment
We size the system, evaluate ductwork, and recommend single-stage, two-stage, or variable-speed based on your home and budget.
- 2
Quote with options
Two or three brand/efficiency options with all-in pricing, warranty comparisons, and financing terms.
- 3
Installation day
Old equipment is removed and the new indoor and outdoor units installed to spec ā typically completed in one day for a standard same-size replacement.
- 4
Commissioning
Refrigerant charged to spec, airflow verified, defrost cycle tested, thermostat paired and programmed.
- 5
Walkthrough + warranty
We walk you through the system and the maintenance plan, and register the manufacturer warranty in your name.
Brands We Service
Total Plumbing Pros installs and services every major HVAC brand:
Industry Standards & Resources
Our heat pump service & installation work follows the standards published by these national authorities:
A heat pump runs every season of the year ā choosing the right size, brand, and installer matters more than for any other HVAC system. Total Plumbing Pros sizes properly, installs to spec, and backs the work with both manufacturer warranty and our written workmanship guarantee.
Frequently Asked Questions
Related HVAC Services
Heat Pump Service & Installation Service Areas
We provide heat pump service & installation across the Lake Norman and Charlotte metro area:
Other Services We Offer in Mooresville
A trusted full-service provider for your whole home ā fewer contractors, faster results.